Marisa Garcia Sharjah International Airport, home to Air Arabia, one of the Middle East’s fastest-growing low cost airlines, has renewed its agreement with SITA to provide its AirportConnect Open passenger processing technology for another five years.
Sharjah International has been a SITA partner since 2003 and is the third largest airport in the United Arab Emirates, processing more than 7.5 million people a year.
SITA’s AirportConnect Open provides an integrated approach to Common Use Terminal Equipment (CUTE), Common Use Passenger Processing Systems (CUPPS) and Common Use Self-Service (CUSS) kiosks, hosted on one platform. This technology ensures the airport can process passengers more efficiently by allowing airlines to use any self-service kiosk, agent desk or gate position for passenger check-in, bag drop, and boarding.
With SITA AirportConnect Open, Sharjah International has common agent-facing facilities throughout the airport. SITA supplies 230 workstations for check-in and boarding, double the number the airport had when it first introduced common-use.
Tony Smith, General Manager, Sharjah Aviation Services, Sharjah International Airport’s ground handling agent, said: “We always aspire to make travel as easy as possible for Sharjah’s customers, and SITA’s common-use has been a huge success for us and the airlines at the airport. We have become accustomed to SITA’s ability to deliver services which make the most sense for our airport. We look forward to this continuing over the next five years.”
Hani El-Assaad, SITA President, Middle East, India and Africa, said: “Sharjah International Airport is a long-standing SITA partner, and we are glad that its team has shown their confidence in our solutions with this five-year extension. This fast-growing airport has seen a dramatic rise in the number of passengers being processed over the last decade, and SITA’s services have ensured that the airport has continued to use the most up-to-date technology available.”
Featured Image: Agent and Passenger at Sharjah International Airport/Sharjah International Airport
