Ryanair Reports Improved On-Time Performance, Traffic Growth, Higher Numbers of Complaints

Ryanair has improved on time performance for January 2016, highlighting this was despite delays from French ATC strikes.

However, the airline also reports higher customer complaints for the month compared to last year.

January 2015 2016
On-time flights 88% 89%
Complaints per 1,000 pax 0.78 1.49
Bag complaints per 1,000 pax 0.56 0.64
Complaints answered within 7 days 99% 99%

“Ryanair carried over 7.5m customers in January with 89% of our 45,000 flights arriving on-time as we continued to improve our customer experience,” said Ryanair’s Head of Communications, Robin Kiely.

Kiely repeated the airline’s commitment to expanding its route network and to continuous improvement through its ‘Always Getting Better’ program now in its third year; promising “additional enhancements to come..to deliver so much more than just the lowest fares in Europe.”

The airline also reported higher passenger numbers for the first month of the year, with a 25% increase to 7.5 million for the month and rolling annual growth of 17% to 102.9 million. Load factors increased by five points for the month from 83% in 2015 to 88% in 2016.

 

 

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