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SAS Announces Air Travel Experience Improvements at LAX Terminal

As SAS prepares for the launch of its first flight from Stockholm to Los Angeles International Airport (LAX) on March 14, the airline announces recent improvements at the Tom Bradley International Terminal (TBIT) which will make check-in and pre-departure more seamless and comfortable for customers.

With recent improvements by the Star Alliance at TBIT passengers flying on member airlines, like SAS, will find a single check-in zone with new automated check-in kiosks available.

Joint check-in counters co-locating SAS with Star Alliance members Air China, Air New Zealand, ANA, Asiana Airlines, EVA Air, Ethiopian Airlines, Lufthansa, Singapore Airlines, SWISS and Turkish Airlines are now all in aisle “C”, at the north end of the terminal.

“The co-location not only allows customers to easily identify the location of the check-in desks, but also permits the member airlines to share counter space to even better match capacity to the actual demand,” SAS states in its announcement.

Automation is progressively being introduced at TBIT by member airlines, and passengers are encouraged to use mobile and web check-in services available. For those who want to print their boarding passes, Los Angeles World Airports (LAWA) has installed 24 common-use kiosks, which can print both boarding passes and luggage tags.

There are fast bag-drop counters available to those who self-tag their bags.

SAS further advises that LAWA will open a new North Security Checkpoint at the end of Aisle “C” sometime in March.

Qualifying premium passengers travelling with SAS at LAX may use the Star Alliance  1.675 metre (18.000 sq ft) Los Angeles Lounge, managed by Air New Zealand. The lounges’ services are available to Business class and Star Alliance Gold passengers, with an exclusive area for First class passengers.

Star Alliance Lounge at TBIT, LAX Source: Air New Zealand

Comfort features at the lounge include a bar area, library space, den, study and media room. There are eight showers available, free high-speed Wi-Fi, and office services (printing, fax, copies) upon request.

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