Adelaide Airport Will Install New SITA Self-Service Check In and Bag Drop Kiosks

Adelaide Airport, Australia’s fastest-growing international airport, will install 14 new self-service bag drop and 32 new check in kiosks from SITA to streamline the journey for the airport’s eight million passengers.

Adelaide Airport’s annual passenger numbers are rising and it forecasts more than 18 million passengers by 2034. This growth is fostered by investment in the Adelaide Airport Business District, which aims to transform the airport into a business gateway between the world and South Australia.

The airport will also adopt SITA’s day of operations technology, AirportPulse, to optimize its processes.

This technology includes a business intelligence portal will give Adelaide end-to-end visibility of what’s happening in the airport at strategic and operational levels. It gathers data from all common-use infrastructure to analyze, report and benchmark passenger movements, and reports on relevant activities to help the airport better manage shared resources.

“As the gateway to South Australia, we at Adelaide Airport want to deliver exceptional outcomes to our customers, partners, shareholders and community,” said Vince Scanlon, Executive General Manager, Planning and Infrastructure, Adelaide Airport Ltd (AAL). “SITA is providing us with world-class technology that will improve the experience at the airport. Passengers will enjoy efficient bag drop and check-in while the data collected will turn information into knowledge and allow us to focus on what matters for improved performance.”

Ilya Gutlin, SITA President, Asia Pacific, said: “SITA has been Adelaide Airport’s technology partner for over a decade and during that time we have worked with the team to contribute to its growth and success. Over the coming years we will continue to seamlessly transition Adelaide to the latest innovative technology that supports the vision of Adelaide Airport becoming a top tier business center in the Asia Paci­fic region.”

SITA has supplied technology to Adelaide Airport for more than ten years. The new five-year contract for this technology upgrde includes a move to common-use self-service (CUSS), which lets passengers use any kiosk or bag drop point for self-service regardless of the airline they fly.