Marisa Garcia Ryanair has renewed its agreement with Amadeus company Navitaire to provide technology solutions which will support its customer-experience focus as part of the airline’s Always Getting Better program.
Navitaire provides technology and business solutions to more than 50 of the world’s leading low-cost and hybrid carriers.
Ryanair has relied on Navitaire’s scalable solutions since 2000 to drive ancillary revenue and support growth. Ryanair plans to reach the 200 million annual passenger mark by 2024.
Under the new contract, Ryanair will continue to use the company’s ancillary and reservations solution including merchandising, distribution, digital and departure control platforms until 2025.
Ryanair’s “Always Getting Better” (AGB) program, which is now in its third year, has been expanded to include new services, digital and inflight improvements.
Navitaire’s reservations and ancillary revenue platforms have supported these initiatives with an extensive, diverse suite of APIs which extend the range of digital services the airline can offer its customers.
“Our partnership with Navitaire has helped us achieve consistent double-digit growth and higher profitability, enabling more customers to travel than ever before,” says John Hurley, Ryanair CTO. “Navitaire understands what’s important for our success, and offers the solutions we need to let us easily create ever-improving digital tools, ancillary services, powerful personalisation capabilities and customer service enhancements to fulfil our upcoming growth plans.”
David P. Evans, Navitaire CEO, said, “Just as Ryanair has defined and transformed low-cost travel, our New Skies platform was built to extend well beyond the boundaries of traditional passenger service system norms. It’s been an honour to support Ryanair’s growth from five million annual passengers when we started working together to achieve the stellar growth they enjoy today, and we look forward to helping them reach the 200 million target in the future.”
Navitaire’s New Skies® reservations system is a digital, “e-commerce first” platform with comprehensive retailing, analytics and passenger personalisation tools.
It uses a single record approach, which manages both the offer and the order throughout the passenger lifecycle, and offers real-time data for on-demand decision making and omni-channel processing.
