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Flight Chic

Airline Industry News, Trends, Analysis

Day: 11 April 2017

#Airline Passenger Experience

United: Don’t Blame the Rules, Blame the Ruler

The video of a United Airlines passenger being dragged out of an aircraft after refusing to give up his seat to United Airlines staff, on an overbooked flight, raises troubling questions about the “by the rules” mentality of the aviation industry in the U.S. and beyond.