Flight Chic

Airline Industry News, Trends, Analysis

Day: 23 April 2017

#Airline Passenger Experience#Airlines

As Millions of Smartphones Fly, This Will Keep Happening. Deal with It.

Airlines have been unwillingly transported to an age of instant customer feedback. Viral sharing of negative flight experiences is an unavoidable part of that.
There are (at least) three ways to look at these passenger incident video situations.