SITAONAIR has published a new infographic showing 10 ways that connectivity can help airlines ensure that their passengers enjoy summer holidays in-flight.
“In the hyper-competitive business of air travel, passenger satisfaction ratings are king,” says Dominique El Bez, Vice President of Strategy, SITAONAIR. “Airlines across the world have to work harder than ever to give passengers the best possible in-flight experience, and to win – and keep – their customers’ loyalty.
“SITAONAIR works with hundreds of airlines around the globe, innovating bespoke services and solutions to improve airline passenger comfort and engagement.
“There are many different ways today’s airlines can enhance their in-flight experience offer to passengers. More and more airlines are investing to deliver high-speed onboard internet services for connected passengers; develop exclusive airline internet apps for customers to surf the web, chat and stream in-flight; and equip pilots with cutting-edge weather avoidance technologies to fly the smoothest course.
“Passengers can be rewarded with special in-flight shopping treats, sent straight to their devices; aircraft can be retrofitted with 3G/4G voice-calling telephony, so passengers can stay connected in the clouds; and cabin crews can ‘go digital’, to deliver a more personalised and efficient customer service.
“Whatever an airline’s ambitions, SITAONAIR’s unrivalled industry heritage and expertise means we can support airlines to deliver their passenger experience goals.”