Ryanair’s Always Getting Better program still seems to be working, as is the airline’s mobile survey of passenger satisfaction. According to Ryanair’s most recent report 95% of its customers are satisfied with their flight experience.
The airline released its quarterly results from the mobile ‘Rate My Flight’ satisfaction measures last week, measuring customer satisfaction feedback for April, May and June 2017.
Approximately 150,000 of Ryanair’s customers used the ‘Rate My Flight’ function in the Ryanair app in April, May and June, rating the airline’s performance in a number of experiential factors including: overall experience, boarding, crew friendliness, service on-board and range of food and drink. ‘Rate My Flight’ uses a 5-star rating system, ranging from 1 star for OK to 3 stars for Good and 5 stars for Excellent.
| Category | Excellent/Very Good/ Good | Excellent | Very Good | Good | Fair | Ok |
| Overall Experience | 95% | 59% | 26% | 10% | 3% | 2% |
| Boarding | 87% | 44% | 27% | 16% | 7% | 6% |
| Crew Friendliness | 93% | 48% | 32% | 13% | 4% | 3% |
| Service onboard | 93% | 51% | 28% | 14% | 4% | 3% |
| Food & Drink Range | 81% | 33% | 21% | 27% | 9% | 10% |
Ryanair’s Head of Communications Robin Kiely said of the results:
“Rate My Flight allows customers to provide real-time reviews on their flights via the Ryanair app, from the moment they land. We welcome all customer feedback so that we can continue to improve all aspects of the Ryanair customer experience and we’re pleased that some 95% of 150,000 customers were satisfied with their Ryanair flight in April, May and June. Customers who want to rate their flight should download the Ryanair app and opt to allow push notifications and will be sent the survey through the app upon landing.”
‘Rate My Flight’ is available in Dutch, English, French, German, Greek, Italian, Polish and Spanish, via the Ryanair app, which can be downloaded from the iTunes and Google Play stores.