Changi Airport recently held its glamorous Annual Airport Celebration, honoring its remarkable workers’ dedication and hard work. A diverse array of awards was presented, recognizing individuals who demonstrated extraordinary service to passengers throughout the year.
The event was distinguished by several prestigious categories, with accolades such as ‘Service Personality of the Year’ and ‘Service Partner of the Year’ highlighting the commitment of these individuals. It celebrated service excellence and the spirit that drives the airport’s world-renowned reputation.
The Transport Minister, Mr. Chee Hong Tat, graced the event by presenting the top honors. The awardees, who were the limelight of the evening, had set themselves apart through their relentless dedication. They did not just fulfill their job requirements. They surpassed expectations by infusing creativity, care, and initiative into every task they undertook.
These traits transformed routine interactions into memorable experiences for travelers, reinforcing Changi Airport’s status as a leader in customer service. The winners are role models, embodying the ethos that exceptional service creates more than satisfaction – it builds a legacy.
Service with Heart Wins the Day at Changi
Haresh S/O Chandran, Certis Aviation Security’s Service Operations Executive, recently received the ‘Service Personality of the Year’ award for his incredible act of kindness. On December 22, 2022, Haresh sprang into action when an older German passenger met with an accident. He assisted her to the clinic first and then to the hospital without hesitating.
But Haresh’s compassion didn’t stop at the hospital doors. He made it a point to visit the couple during their hospital stay, regularly checking in to provide comfort and assistance. His thoughtfulness shone through as he tackled problems big and small, from fixing a broken phone to ensuring the couple’s stay was comfortable.
His actions went beyond professional duty. Haresh also spent Christmas day with them, ensuring they felt a sense of home while far away from theirs. When it was time for their return flight, Haresh coordinated meticulously, ensuring everything went smoothly.
What drives Haresh’s extraordinary empathy is his own life experience with dyslexia. Overcoming the challenges associated with it, he has developed a profound dedication to helping others, a quality that truly sets him apart.
P-Serv’s Journey to Top-Notch Customer Service
P-Serv, the recipient of the ‘Service Partner of the Year’ award, rose to the occasion in the face of staffing hurdles. This trailblazing company embraced Changi’s ambitious vision, revolutionizing its workforce through innovative technology. They paved the way to enhance the passenger experience, introducing digital solutions such as the Virtual Changi Experience Agent and the interactive Chatbot Max.
Their smart customer care strategy has streamlined operations, making it possible to boost efficiency without the need for additional staff members. Enriching their team’s skills, P-Serv provided staff training to offer assistance in more than 20 languages, ensuring a warm welcome for passengers from around the globe. They have focused on technology and people, supporting volunteers through their Changi Service Ambassador program.
As P-Serv continued collaborating with Changi, they remained committed to service excellence, deftly combining technology with the human touch. This strategic partnership has forged a robust and capable workforce dedicated to elevating every passenger’s experience at Changi.
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