Skip to content
Home » Airports » Changi Airport Recognizes Exceptional Service at Annual Airport Celebration

Changi Airport Recognizes Exceptional Service at Annual Airport Celebration

Changi Airport recently held its glamorous Annual Airport Celebration, honoring its remarkable workers’ dedication and hard work. A diverse array of awards was presented, recognizing individuals who demonstrated extraordinary service to passengers throughout the year.

Journey Beyond celebration at Changi Airport Group
Image: Changi Airport Group

The event was distinguished by several prestigious categories, with accolades such as ‘Service Personality of the Year’ and ‘Service Partner of the Year’ highlighting the commitment of these individuals. It celebrated service excellence and the spirit that drives the airport’s world-renowned reputation.

The Transport Minister, Mr. Chee Hong Tat, graced the event by presenting the top honors. The awardees, who were the limelight of the evening, had set themselves apart through their relentless dedication. They did not just fulfill their job requirements. They surpassed expectations by infusing creativity, care, and initiative into every task they undertook.

These traits transformed routine interactions into memorable experiences for travelers, reinforcing Changi Airport’s status as a leader in customer service. The winners are role models, embodying the ethos that exceptional service creates more than satisfaction – it builds a legacy.

Service with Heart Wins the Day at Changi

Harsh S/O Chandran earns Changi Airport service award.
Haresh S/O Chandran received the Changi Airport ‘Service Personality of the Year’ award. Image credit: Changi Airport Group

Haresh S/O Chandran, Certis Aviation Security’s Service Operations Executive, recently received the ‘Service Personality of the Year’ award for his incredible act of kindness. On December 22, 2022, Haresh sprang into action when an older German passenger met with an accident. He assisted her to the clinic first and then to the hospital without hesitating.

But Haresh’s compassion didn’t stop at the hospital doors. He made it a point to visit the couple during their hospital stay, regularly checking in to provide comfort and assistance. His thoughtfulness shone through as he tackled problems big and small, from fixing a broken phone to ensuring the couple’s stay was comfortable.

His actions went beyond professional duty. Haresh also spent Christmas day with them, ensuring they felt a sense of home while far away from theirs. When it was time for their return flight, Haresh coordinated meticulously, ensuring everything went smoothly.

What drives Haresh’s extraordinary empathy is his own life experience with dyslexia. Overcoming the challenges associated with it, he has developed a profound dedication to helping others, a quality that truly sets him apart.

P-Serv’s Journey to Top-Notch Customer Service

P-Serve awarded for service at Changi Airport
Image: Changi Airport Group

P-Serv, the recipient of the ‘Service Partner of the Year’ award, rose to the occasion in the face of staffing hurdles. This trailblazing company embraced Changi’s ambitious vision, revolutionizing its workforce through innovative technology. They paved the way to enhance the passenger experience, introducing digital solutions such as the Virtual Changi Experience Agent and the interactive Chatbot Max.

Their smart customer care strategy has streamlined operations, making it possible to boost efficiency without the need for additional staff members. Enriching their team’s skills, P-Serv provided staff training to offer assistance in more than 20 languages, ensuring a warm welcome for passengers from around the globe. They have focused on technology and people, supporting volunteers through their Changi Service Ambassador program.

As P-Serv continued collaborating with Changi, they remained committed to service excellence, deftly combining technology with the human touch. This strategic partnership has forged a robust and capable workforce dedicated to elevating every passenger’s experience at Changi.

Wizz Air Expands Budapest Airport Base With New Routes

Budapest Airport Expands with Wizz Air: Six New Routes and More Flights for Summer 2024 Budapest Air…

Read More
Enjoy New Fine Dining At La Girafe In Arlanda Airport’s Marketplace

Stockholm Arlanda Airport enhances its dining options by opening La Girafe, a new restaurant by reno…

Read More
Singapore Airlines Opens Lavish New Lounge At Perth Airport

Singapore Airlines has opened a new SilverKris Lounge at Perth Airport, open to Business class custo…

Read More
Ryanair’s 4 New Summer Routes From Arlanda And Landvetter

Ahead of the 2024 summer season, Ryanair announces an expansion with four new flight routes from Sto…

Read More
Delta, United Offer New Summer Flights At Stockholm Arlanda

Stockholm’s Arlanda Airport Boosts North American Flights in Summer 2024 — Up to 30 Departures…

Read More
Changi Airports And Cam Ranh Int’l Partner To Grow Terminal 2

Changi Airports International (CAI) Teams Up with Cam Ranh International for Vietnam Airport Managem…

Read More
Convenient New Flights To China At London Gatwick Airport

London Gatwick airport is set to launch 10 exciting new weekly flights to China. Beginning this summ…

Read More
Swedavia Makes SEK 1 Billion Revenue As Air Travel Lust Returns

Sweden’s airport operator, Swedavia, has experienced a triumphant year in 2023, with air trave…

Read More
Miami Int’l Celebrates Black History Month With Epic Art

Celebrating Arts and Heritage at Miami International Airport Miami International Airport transforms …

Read More
Head To Changi Airport For Ultimate Taylor Swift Sing-Along

Experience the Magic at beJEWELed—The Ultimate Taylor Swift Sing-Along in Singapore’s Jewel Ch…

Read More
Really Huge! Changi Airport Builds Singapore’s Largest Rooftop Solar Project

Singapore’s Changi Airport is building on its sustainability initiatives by launching a projec…

Read More
An Etihad 787-9 Dreamliner flying over Abu Dhabi.
Etihad Airways Serves +1.4m Passengers in January

Etihad Airways Reports January 2024 Passenger Surge and Network Expansion In January 2024, Etihad Ai…

Read More
Copenhagen Airport Sees Strong Start to 2024, Over 1.7m Passengers

Copenhagen Airport started 2024 with impressive growth, with over 1.7 million passengers streamed th…

Read More
Copenhagen Airport
Copenhagen Airport Expects 1.1m Passengers for Winter Holidays

Copenhagen Airport Prepares for Holiday Rush with Over 1 Million Travelers The winter holiday season…

Read More
Swedavia Airports Serve 2.1m Passengers In January

Swedavia, the Swedish airport operator, begins 2024 with stable passenger traffic across its network…

Read More
Changi Airport Recognizes Exceptional Service at Annual Airport Celebration

Changi Airport recently held its glamorous Annual Airport Celebration, honoring its remarkable worke…

Read More
Brussels Airlines Sets 6th “Bike in Africa” Initiative in Ghana’s Volta Region

As an Africa expert within Lufthansa Group, the Belgian airline invites group employees to discover …

Read More
American Airlines Announces Flights From Brisbane to Dallas

American Airlines is launching flights between Brisbane (BNE) and Dallas–Fort Worth (DFW) for the fi…

Read More
Cathay Encourages Youth During Aviation Exploration Open Day

Cathay Renews Support for Youth with the Hong Kong Strive and Rise Programme Cathay Pacific continue…

Read More
Cathay Pacific Offers Daily Flights to Perth Airport Again

After cutting down service during the pandemic, Cathay Pacific offers daily flights at Perth Airport…

Read More
Changi Airport Trials Autonomous Baggage Vehicles

Changi Airport Group is revolutionizing baggage handling with their latest partnership with Aurrigo …

Read More

Leave a Reply

Cookie Consent with Real Cookie Banner