SITA’s Air Transport IT Summit (ATIS) featured futuristic plans for robotic kiosks, and mixed reality airport, as well as more immediate solutions to improve air travel. From booking extras on-the-go to keeping planes healthy, here are some of the most […]
It’s official. Europeans are happiest when they are in full control of their travel experience.
Melbourne Airport has added a self-boarding gate as part of an ongoing program reviewing and implementing service modernisation which will make getting from curb to cabin at Melbourne faster and easier.
At the new automated gate, passengers can simply scan their boarding pass to board the aircraft. Automated gates are becoming more common at airports around the world–even if manned by a gate agent to oversee the process–because they speed up passenger processing and accuracy, and they also appeal to today’s strong passenger preference for self-service technology.
Travellers don’t like dealing with people. That’s the conclusion of SITA’s latest Passenger Survey revealed during the Air Transport IT Summit this year.
Instead, most travellers are happiest using technology, but how passengers respond to the various self-service travel services available depends on the individual passenger type. SITA has put its Passenger Quiz on-line. Take it and find out what category you fall under.