Airline Passenger Experience Association

Why April is the Sweetest Month for the Passenger Experience

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Forget what Eliot said about April being cruel..he said a lot of things. The fact is, when it comes to the airline passenger experience, April is one of the sweetest most vibrant months of all. (And October is tasty too!)

Amuse-Bouche, Controversy Sandwich and a Little Wafer: 6 nearly 7 Aviation Stories You Might Have Missed

I get assignments and am encouraged to recommend topics, but I don’t decide what news will be hot each week and what developments might need a special article. The fates of aviation decide such things. That’s why the common threads between these stories fascinates me. Just as it happened week before last, these stories evolved with an unintended theme. The theme was: stuff to argue about.