American Wins Over Tough Foodie Crowd With Juicy Flagship Burger
Chefs, culinary experts, and foodies gathered at the New York City Wine & Food Festival (NYCWFF) had a hankering for American Airline’s Flagship Burger.
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American Airlines Apologises After Flight 591 Incident
American Airlines has issued an apology and upgraded family after video emerges of an altercation onboard one of its flights.
Weather is No Excuse, DOT Fines AAL $1.6 Million for Tarmac Delays
The U.S. Department of Transportation has fined American Airlines $1.6 Million for violations of the tarmac delay rule during 2013 and 2015.
New Modem Will Be Big Boost to Wi-Fi Performance, Gogo States
Gogo says users should expect “significantly” better W-Fi connections as a result of the upgrade to the satellite modem used in its Next Generation 2Ku and Ku satellite technologies.
The new modem “will significantly increase throughput from the satellite to end users” Gogo states, promising speeds of up to 400 Mbps to an aircraft. The modem will also support streaming of films and television programming viewed on the internet.
American Airlines Does Premium Economy Like They Mean It
Imagine a Bond villain stroking a soft white cat. Listen to the maniacal laughter. Something like, “Mmmguaaaahaahaahaaa.” That’s me after the reveal of American Airlines’ new and dazzling Premium Economy product which will launch on the airline’s Dreamliner 787 aircraft […]
Airlines: Don’t Hazard Brand Survival by Betting on Sow’s Ear Cabin Divides
There is an urgent need in the industry for airlines to reconsider their cabin strategy, beyond antiquated class divides and to offer a truly differentiated product, tailored to the needs of modern passengers, according to their traveler profile and preferred in-flight activities. This […]
Airlines: Is a Customer Service Mindset at Odds With a Social Media Culture?
One of the quietly most controversial topics of discussion at this year’s SITA IT Summit in Brussels was the difference of opinion between Eash Sundaram, Executive Vice President and CIO of JetBlue Airways and Susana Brown, Managing Director-Operations Technologies at […]
Are Cleveland Browns Fans Guilty of Seat Snobbery?
Fans of the Cleveland Browns are in a lather over their rookie quarterback Johnny Manziel getting “stuck” in the middle seat on a recent flight on Southwest Airlines. “Not only was Johnny Football in coach,” wrote Sam Galanis in his article about […]