Passengers in Brazil are embracing self-service check-in technology using their smart-phones, personal computers and airport kiosks, SITA reports.
- 80% of passengers in Brazil said they liked using web check-in services
- 76% of passengers in Brazil said they like using self-service kiosks
- Only 65% said they liked checking-in at the desk
More than half of passengers surveyed still use check-in desks, higher than the global average of 43%, but SITA believes the trend is moving away from desks to digital.