What Do Bagels and Marilyn Monroe Have In Common? Aer Lingus. (I know!)
Aer Lingus has taken a novel approach to promoting its UK to US service (via Dublin) with a special event in Manchester featuring American classics: Marilyn Monroe and Bagels.
Turkish Airlines Wants You to Get Out of Town
Folks in the US are notorious vacation-dodgers, with studies showing that workers in the US left an average of 3.2 vacation days a year gathering dust with the Human Resources department in 2013, and a stats hinting at a culture that is a bit […]
KLM’s Cutest Video Yet Focuses On A Ruff Travel Problem
We’ve all left something behind while travelling. KLM understands and it’s committed to doggedly pursuing lost items and returning them to their proper owner. Let’s face it, Sherlock, the KLM Lost & Found hound, is a cute pup. The video really is all […]
Qatar Airways QR023: The Hoax Bomb Threat Documented Live on Social Media
A passenger aboard Qatar Airways QR023 today made a bomb threat which caused the flight to return to Manchester airport with fighter jet escort. The event was documented live on Social Media by another passenger onboard, Josh Hartley. One complaint was […]
San Fermín: Bulls, Drones, Selfies, Horns, Fines, Skewering
There’s an order to the chaos of San Fermín. Despite the reputation the running of the bulls has as a raucous testosterone-fuelled trial of manhood, it is a folkloric event governed by specific rules of tradition make the event something […]
Airlines: Is a Customer Service Mindset at Odds With a Social Media Culture?
One of the quietly most controversial topics of discussion at this year’s SITA IT Summit in Brussels was the difference of opinion between Eash Sundaram, Executive Vice President and CIO of JetBlue Airways and Susana Brown, Managing Director-Operations Technologies at […]
SpiceJet: Low-Cost Frolic Goes One Dance Step Too Far
Social Media strikes again for aviation, this time with passengers filming a Mid-Air party on SpiceJet Airlines celebrating the Indian spring festival of Holi. Those videos went viral on social media and came to the attention of the Indian Directorate of Civil Aviation.