Airline Industry News, Trends, Analysis
Airlines have been unwillingly transported to an age of instant customer feedback. Viral sharing of negative flight experiences is an unavoidable part of that.
There are (at least) three ways to look at these passenger incident video situations.
During Finnair’s Annual General Meeting 2016, the airline’s Chairman of the Board, Klaus Heinemann, and CEO, Pekka Vauramo, shared their views of progress at the …
Travel insurance specialists Columbus Direct warn of travel delays in Europe over the Easter holiday period. The insurer says that one out of 16 passengers (on average) experienced …
IATA has released its October Premium and Economy travel assessment which reveals growth for both classes of service is about even for the year. Though …