Food, drinks, service, fares, seats, safety? Which matters most to you in the aircraft cabin? What elements of the aircraft cabin interior should airlines focus on to improve the overall passenger experience? Take the survey!
Iberia’s Iberia Plus loyalty campaign “Seismillones” (six million) card received special honours at the Flightglobal/Global Flight Loyalty Awards 2016 in Bangkok.
Air New Zealand and Finnair also recognised during the Loyalty 2016 awards.
Each video is around a minute long, just enough for him to cover key points of customers’ most frequently asked questions (FAQs).
Flight Chic will be there to report on-site.
You can download a FREE Aviation Festival 2015 Visitor Ticket, or see the full brochure and register for a conference pass to get the full benefit of insights from industry leaders.
Hope to see you there! Get in touch, if you have news to share.
If you’re an airline brand (or any brand) wondering whether your storytelling works, you might consider the JAL method: test it on people who don’t speak your language, and leave out the subtitles.
Let’s Talk Business Business travellers are core customers to all airlines. While they are also affected by changing economic conditions, they are far more resilient… Read More »Profits Ain’t Peanuts (Part Two: Nuts for Business)
I say you can keep your 1950s flight. It’s the sustainable 2050 flight that I’m looking forward to.
