Passenger Rights

UK CAA Has Advice for International Passengers Affected by NATS Disruptions

Rob Bishton, Joint-Interim Chief Executive of the UK Civil Aviation Authority, issued a statement addressing the rights of international passengers affected by the failure of the NATS air traffic control system in the UK at the beginning of the week.

Weather is No Excuse, DOT Fines AAL $1.6 Million for Tarmac Delays

The U.S. Department of Transportation has fined American Airlines $1.6 Million for violations of the tarmac delay rule during 2013 and 2015.

Let’s Not Waste an Opportunity to Carry-On after IATA Carry-On Controversy

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I spent a bit of time this month writing about IATA’s proposed ‘Cabin OK’ program: introducing it, clearing up misconceptions, and, finally, reporting on its demise, er, “pause.”

This is the second of two posts today, which review the Cabin OK aftermath. I promise to let the matter drop after that.

IATA Cabin OK Bag, IATA Flickr

I must say I don’t think I’ve ever seen such a general uproar brought about by a single proposal by IATA, or airlines in general.

Now that the hullabaloo has all but subsided, I’d like to highlight the positive side of all of this–power to the people–and some opportunities to get really riled up, which we should not let pass us by.

Big Brother will travel with you and you will pay his ticket

One of the prevailing themes at this year’s Passenger Terminal Expo in Barcelona was the future of automated terminal processes through high-grade hardware and advanced software… Read More »Big Brother will travel with you and you will pay his ticket

Passenger Rights: The Special Kind of Hell which is Tarmac Limbo

This post introduces three new categories to the Flight Chic blog: AOG-Aircraft On Ground For any readers who are not already involved in the industry,… Read More »Passenger Rights: The Special Kind of Hell which is Tarmac Limbo