Airline Industry News, Trends, Analysis
In the aftermath of the United Airlines fiasco this week, some large U.S. carriers have reacted by notifying the public of more generous policies for those moments when their flights are overbooked. This PR effort might backfire.
The video of a United Airlines passenger being dragged out of an aircraft after refusing to give up his seat to United Airlines staff, on an overbooked flight, raises troubling questions about the “by the rules” mentality of the aviation industry in the U.S. and beyond.
The positive influence of creative airlines posting Safety-tainment videos online, like the prolific Air New Zealand, continues to inspire competition. United is the latest to …