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SQ321 Sudden, Extreme Turbulence: Singapore Airlines CEO Explains

Singapore Airlines CEO Mr. Goh Choon Phong has published a video addressing the sudden and extreme turbulence event on SQ321 from London to Singapore, during which one passenger died, and multiple passengers and crew sustained serious injuries.

Singapore Airlines flight SQ321, from London Heathrow to Singapore, encountered severe turbulence over the Irrawaddy Basin. The in-flight emergency led the pilot to divert the Boeing 777-300ER to Bangkok, where emergency responders acted quickly to help injured passengers and crew. The incident resulted in one fatality and multiple injuries among the 211 passengers and 18 crew members.

A relief flight from Bangkok with 143 passengers and crew members who could travel has since landed in Singapore.

Others, including 79 passengers and six crew members who sustained more serious injuries, remain in Bangkok receiving support.

Singapore Airlines has expressed condolences and apologies and is providing assistance while cooperating with the ongoing investigations. The airline will share updates via social media on Facebook and X (formerly Twitter). Affected family members can reach out to the airline through dedicated hotlines.

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