Airline Industry News, Trends, Analysis
This month, Facebook IQ published a new loyalty study entitled ‘Love in a Time of Infinite Choice’ which reveals the strong advantage airlines have over hotels and other non-travel services and retailers to differentiate themselves, build loyalty, and reap profits.
The results show that airlines could win over more consumers if they stopped commoditising themselves, find their market, and build brand fans with quality product and services.
Delta celebrated the grand opening of its second-largest Delta Sky Club at Atlanta Concourse B on Friday. While it may be the airline’s second largest it is far from second best.
The new facility is located above the B Concourse of Hartsfield-Jackson Atlanta International Airport, and features floor-to-ceiling windows with panoramic skyline view that stretch all the way to downtown Atlanta.
During Finnair’s Annual General Meeting 2016, the airline’s Chairman of the Board, Klaus Heinemann, and CEO, Pekka Vauramo, shared their views of progress at the …