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Inside British Airways’ Refreshed Club Lounge at Heathrow T5B

British Airways has completed the refresh of its Club Lounge at Heathrow Terminal 5B. This lounge update is part of the airline’s ongoing investment in its lounges worldwide.

British Airways Club Lounge at Heathrow Terminal 5B.
  • British Airways has completed the final phase of its lounge refresh at London Heathrow Terminal 5B, introducing a new servery live food preparation area, a deli station, updated furniture, and a quiet zone.
  • The refresh follows the opening of an exclusive Whispering Angel bar earlier in the summer in the T5B lounge. The airline has also rolled out improvements across its First and Club lounges at London Heathrow Terminal 3.
  • British Airways has also installed a brand-new bar in its First lounge at London Heathrow Terminal 5 to elevate the premium experience for customers.
  • Over the coming months, British Airways will continue to refresh its lounges in Edinburgh and Seattle.
  • On board, the airline has also launched its new seasonal winter menus for all customers and snack boxes for those traveling in World Traveller and World Traveller Plus on long-haul routes.

British Airways has completed the final phase of its lounge refresh, located at London Heathrow Terminal 5’s B gates, with a range of improvements for customers to enjoy ahead of their flight.

Fresh Food Options at British Airways T5B Lounge

British Airways Club Lounge at Heathrow Terminal 5B.

The airline has introduced new features in its T5B lounge for its premium customers, including a live food preparation area with brand-new seasonal menu options. Customers can watch their meals being garnished with fresh, locally sourced ingredients.

Customers who wish to help themselves to food can select from a range of hot and cold dishes available in the airline’s redesigned deli area. The new deli station offers more choices than ever, including breakfast treats, sandwiches, and light bites.

Bespoke Furnishings and a Quiet Zone

Elsewhere in the lounge, the airline introduced new bespoke furniture, flooring, and soft furnishings to elevate the lounge’s look and feel. The airline has also introduced a quiet zone for those who wish to relax pre-flight.

Whispering Angel Bar

Whispering Angel bar at British Airways Club Lounge at Heathrow Terminal 5B.

The airline’s lounge refresh completion follows the unveiling of British Airways’ exclusive Whispering Angel bar earlier in the summer. The airline’s customers traveling through its lounge can enjoy a chilled glass of the famous rose ahead of their trip.

British Airways also recently refreshed its First and Club (business class) lounges at London Heathrow Terminal 3. The Club lounge now features a new bar with new furniture, and in the airline’s First Lounge, customers will find an exclusive Concorde Bar and dining area.

The airline has also installed a brand-new bar in its First lounge at London Heathrow Terminal 5. Customers will be able to order a range of premium drinks, from bubbles to mocktails, all selected by the airline’s Master of Wine.

British Airways Prioritizes Airport Experience

British Airways’ Chief Customer Officer, Calum Laming, said: “We know that the airport experience is an important part of the journey for our customers, especially our premium customers, and we’re always listening to their feedback.

“We want to ensure we offer something for everyone using our lounges, whether that’s providing an area for those who wish to relax, catch up on work or somewhere for our customers to enjoy our British Original-inspired dishes. We hope these changes go a long way in making a difference to our customers’ experience before their flight.”

New Snack Boxes Onboard

On board, British Airways has introduced brand-new snack boxes to all its long-haul flights for customers traveling in World Traveller (economy) and World Traveller Plus (premium economy). This includes a selection of sweet and savory treats for customers, such as chocolates, biscuits, and popcorn. The tuck box will be passed through the cabin by the airline’s cabin crew colleagues and offered to customers as a mid-flight snack, offering more choices on board.

Concorde Room Update

The airline recently announced improvements across its other lounges, adding new furniture to its Concorde Room and Arrivals lounge at London Heathrow Terminal 5. Day beds will also be coming to its Concorde Room later this year. Elsewhere, British Airways is implementing new touches to its Edinburgh lounge in the coming months, as well as a brand-new bar and an enhanced menu offering in its Seattle lounge next year.

Most recently, the airline announced that it has created the ultimate martini in its Concorde Room, in partnership with mixologist Mr Lyan and designed by engineering experts Bremont and CALLUM.

How to Access British Airways Lounges

Customers traveling in First and business class (Club World and Club Europe), as well as Silver or Gold Executive Club members, can use the airline’s Club lounges. Sapphire or Emerald members of oneworld partner frequent flyer programmes are also eligible.

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