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Cathay Cargo Extends Click & Ship via CargoWise API Integration

  • Cargo

Freight forwarding companies around the globe will experience a more streamlined and efficient booking process with Cathay Cargo‘s Click & Ship platform. It now has integrated real-time capabilities through an Application Programming Interface (API) link with CargoWise.

CargoWise is a leading logistics platform that works with 24 of the 25 largest global freight forwarders. Companies like DHL Global Forwarding and DSV gain improved operational visibility, including access to real-time schedules, live capacity, and direct booking options, optimizing the shipment management experience.

Cathay Cargo’s initiative to integrate data with CargoWise aligns with its commitment to enhance customer-centric services. This move is a testament to their ongoing digital transformation strategy to augment the customer experience at multiple interaction points.

In a pioneering step by their innovation partner, Global Logistics System (HK) Company Limited (GLS), the same entity behind the creation of the Click & Ship booking platform, Cathay Cargo’s API connection is setting a new industry standard. This development is part of a broader agenda by Cathay Cargo to lead in digitalization efforts within the logistics and air cargo sector.

Cathay Cargo Embraces Digitalization

Cathay Director Cargo Tom Owen said: “At Cathay Cargo, we know how important it is to move alongside our customers. We are delighted to roll out our booking inventory to more of our global forwarder partners and others on the CargoWise platform.

“By embracing new technologies, digitalizing our systems, and using our own API, it proves that we are working hard towards our vision of becoming the world’s most customer-centric air-cargo service brand.”

Scott McCorquodale, Head of Airline Connectivity at WiseTech Global, said: “We are pleased to work with Cathay Cargo on its digitalization journey. CargoWise customers now have full visibility of Cathay Cargo’s schedules and flight availability with real time API connections to efficiently book and subsequently manage their shipments. More than just e-booking, the direct data integration enables research and booking, with the flexibility to subsequently modify bookings as needed.”

Digital Integration Crucial to Enhancing Services

Max Sauberschwarz, Head of Global Air Freight at DHL Global Forwarding, said: “We believe digital integration with carriers is crucial to enhancing our services. We’re thrilled that Cathay Cargo is now integrated with CargoWise. Aligned with our Strategy 2025, focused on ‘delivering excellence in a digital world’ within the DHL Group, we’re intensifying our commitment to digital transformation. Implementing digital links like APIs improves data exchange and booking processes, making our services more convenient and efficient. This, in turn, enhances service quality and efficiency for our customers, reinforcing our commitment to delivering excellence in every aspect of our operations.”

Mads Ravn, Executive Vice President and Head of Global Air Freight at DSV, added: “We are pleased to team up with our partners at Cathay Cargo on a host-to-host connection. At DSV, we believe digitalization is the only sustainable way forward. We will all become more efficient and, in return, grow faster with those investing in API.”

Extending Access to Cathay Cargo API

Cathay Cargo will continue to work with its forwarding partners to offer its inventory and booking via their own systems as part of its digitalization journey. Forwarders can soon access the API connection via GLS’s API sandbox, scheduled for release in the first quarter of 2024.

Cathay’s Owen added: “The successful implementation of more API integrations shows its growing popularity with our forwarding partners. We look forward to extending this enhanced experience to more of our customers in the coming months.”

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