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Airline PaxEx

Airline passenger experience.

Economy Class seats inside the Qatar Airways Airbus A350XWB. © 2015 FCMedia | FlightChic

Aircraft Cabin Design: What matters most?

  • 3 min read

Food, drinks, service, fares, seats, safety? Which matters most to you in the aircraft cabin? What elements of the aircraft cabin interior should airlines focus on to improve the overall passenger experience? Take the survey!

The summer travel season of this year presented numerous obstacles for the Swiss International Airlines (SWISS) team. Strikes, thunderstorms, and a shortage of air traffic controllers across Europe posed significant challenges to overcome.

1.7m SWISS Flyers Enjoy Summer Holidays, Despite Challenges

  • 4 min read

The summer travel season of this year presented numerous obstacles for the Swiss International Airlines (SWISS) team. Strikes, thunderstorms, and a shortage of air traffic controllers across Europe posed significant challenges to overcome.

Avoid Crowds and Check-In On-Time At Helsinki Airport

  • 2 min read

Leave more time for check-in at Helsinki Airport from Monday, 28 August to Tuesday, 29 August. The airport expects many travelers returning from the Triathlon World Championship in Finland.

Salvador Bahia Airport Named Most Punctual Airport in the World

  • 3 min read

Salvador Bahia Airport, part of the VINCI Airports network, was recently recognized as the most punctual airport in the world during the month of July 2023. This rating is based on the evaluation conducted by CIRIUM, a leader in aviation data analysis. CIRIUM’s assessment highlighted Salvador Bahia Airport’s exceptional performance… 

Schiphol Airport

Inside Schiphol Airport’s Turnaround: Key Strategies and Initiatives

  • 8 min read

In the first half of 2023, Amsterdam Schiphol Airport embarked on a notable turnaround journey, positively impacting its passengers, employees, and future strategic initiatives. The period saw passengers again enjoying a satisfactory travel experience while the airport redoubled its efforts to enhance the working environment.

JAL Any Wear, Anywhere Clothing: Pack Light, Save the Planet

  • 4 min read

Wondering what to pack for your next Japan Airlines flight? Fancy flying with just your hand luggage? Japan Airlines (JAL) “Any wear, Anywhere” clothing service encourages passengers to pack light and travel sustainably. 

British Airways Adds Turbine Martini to Concorde Room Experience

  • 7 min read

British Airways Elevates London Heathrow Concorde Room Experience Adding Turbine Martini Experience to Its Drinks Menu British Airways has unveiled its exclusive Turbine Martini. It is the latest drink menu addition in the Concorde Room at London Heathrow. The recipe, meticulously curated by mixologist Mr Lyan, is prepared in a custom-designed… 

Stockholm Arlanda Airport to get its first food hall

Arlanda Airport: Inside the New Marketplace Delights Abound

  • 18 min read

Stockholm’s Arlanda Airport Ups the Ante on Passenger Pleasures. Throughout the summer, Stockholm Arlanda Airport has inaugurated several new dining and shopping establishments. This is just the beginning, as even more additions are set to be unveiled with the opening of the new Marketplace in September.