JetBlue’s premium Mint cabin has earned the top airline rating in J.D. Power’s North America Airline Satisfaction Study. The airline earned top ranking in five of the seven qualities rated the from the ground to the air. JetBlue was first for on-board experience, airline staff, ease of travel, value for price paid, and level of trust.
“This honor reflects the incredible work of JetBlue’s crewmembers, who are committed to delivering an exceptional Mint experience from the moment they book our high-value fares to when they seamlessly reach their destination,” said Marty St. George, president, JetBlue. “Mint was built to shake up legacy premium travel, and this award demonstrates that our approach is working. Through our JetForward strategy, we’re staying focused on what we do best by offering great service, expanding premium experiences and prioritizing reliability for our customers.”
JetBlue Mint: Boutique Flying
Mint is a fresh take on premium air travel, offering comfort, personal service and thoughtful design. Available on select long-haul routes, the classic Mint and reimagined Mint cabins deliver a boutique-style flight experience.
Classic Mint
Reimagined Mint
Mint Cabin Key features include:
- Hospitality-trained crewmembers who make every Mint customer feel at home
- Fully lie-flat seats with Tuft & Needle® cushions, comforters and pillows
- Curated dining with restaurant-style small plates from NYC’s Delicious Hospitality Group restaurants Legacy Records, Charlie Bird and Pasquale Jones
- 15-inch seatback screens with free movies, shows, live TV and more
- Premium benefits, including a dedicated Mint check-in line, priority security (at select airports), early boarding and preferred baggage claim
- Amenity kits by Caraa, packed with travel and wellness essentials
JetBlue Mint Cabin Launches On Two New Transatlantic Routes
This month, JetBlue expands its Mint experience by adding two new transatlantic routes. These routes are from Boston Logan International Airport (BOS) to Edinburgh Airport (EDI) and Adolfo Suárez Madrid–Barajas Airport (MAD). The airline will later open its first-ever lounges at John F. Kennedy International Airport (JFK) and Boston Logan International Airport (BOS). These lounges give transatlantic Mint customers a space to relax, play and work before their flight.
JetBlue Premium Economy & Economy Also Earn Praise
JetBlue also ranked No. 2 in both economy and premium economy, demonstrating strong performance across the airline’s core experience. The airline’s rise from fourth in premium economy and fifth in economy customer satisfaction last year shows strong momentum. This is part of the airline’s JetForward strategy with customer-focused initiatives across the entire travel ribbon.
Earlier this year, the airline introduced EvenMore®. This is a new premium experience for core customers that includes extra legroom. It also offers new benefits like dedicated overhead bin space, complimentary alcoholic drinks, and a premium snack. These come along with early boarding and priority security. All of this comes with JetBlue’s signature features for all customers. These include free high-speed WiFi, seatback entertainment, and free brand-name snacks and drinks.
About the J.D. Power Survey
The J.D. Power North America Airline Satisfaction Study measures passenger satisfaction among business and leisure travelers of major airline carriers in North America. This includes every step of the journey from reservation to baggage retrieval, based on a recent flight experience. The study surveys more than 10,000 customers for passenger satisfaction. It evaluates several dimensions: Day of Travel Pre/Post-Flight Experience, On-Board Experience, Ease of Travel with Airline, Digital Tools, Airline Staff, Value for Price Paid, and Level of Trust with Airline.
This is JetBlue’s 23rd J.D. Power honor.
