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Qatar Airways Earns ISO 20000 Certification for IT Service Management Excellence

Qatar Airways has achieved ISO/IEC 20000-1:2018 Information Technology (IT) — Service Management System certification. This accomplishment was confirmed by the Alcumus ISOQAR, a highly recognized UKAS-accredited certification body.

Qatar Airways has achieved ISO/IEC 20000-1:2018 Information Technology — Service Management System certification. This accomplishment was confirmed by the Alcumus ISOQAR, a highly recognized UKAS-accredited certification body.

Key Insights into Qatar Airways’ Achievement

The ISO 20000 certification sets a benchmark for the highest standards in IT Service Delivery and Management. This certification confirms Qatar Airways’ operational excellence in digital systems, as required for a 5-star airline. It accentuates Qatar Airways’ commitment to providing top-notch digital and technological services as a symbol of quality and reliability.

His Excellency Mr. Akbar Al Baker, the Group Chief Executive of Qatar Airways, conveyed his pride in the achievement, stating, “We are proud to have achieved ISO 20000 certification. This certification demonstrates our commitment to service excellence, enabling Qatar Airways IT to deliver the highest quality digital and technological service experience.”

A Rigorous Process Leading to Recognition

Securing the ISO 20000 is no small feat. Representing international standards for IT service management (ITSM), the certification requires that the applying entity demonstrate an extensive ITSM framework aligned with the highest quality and reliability standards.

To obtain this certification, the airline underwent an exhaustive audit by a third-party certifying body. This intensive process involved thoroughly reviewing the airline’s ITSM processes and documentation. The IT team ensured all components met the stringent demands of the standard.

A Culture of Excellence and Dedication

This certification’s achievement is evidence of the commitment and leadership exuded by the Qatar Airways Group. The entire process was spearheaded with unparalleled dedication and efficiency, consistently adhering to the scheduled timeline.

Furthermore, the ISO 20000 is a stellar addition to the airline’s IT certifications, including PCI-DSS and ISO 27001.

Reinforcing Commitment to Excellence

The airline has various “end-to-end” management services incorporating international IT standards. Qatar Airways continues to illustrate its IT services and management capabilities. The airline’s IT division remains committed to upholding service quality and information security.

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