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Emirates Delivers 99.9% of Baggage During Busiest Winter

How Emirates Leads in Baggage Handling – An Insight for Travelers

Emirates, known for its global connectivity, has had a significant winter from September 2023 through January 2024 regarding baggage handling. During this bustling season, they skillfully handled an average of 2.7 million bags each month, ensuring safe transit of travelers’ belongings to over 140 destinations worldwide. Emirates achieved a 99.9% success rate with passenger luggage arriving on time and at the right place.

A Journey Behind the Scenes with Your Luggage

Emirates baggage handling

When you check in your bags on an Emirates flight, your luggage goes on an adventure as complex as any traveler’s itinerary. A typical bag’s journey involves friendly porters, diligent check-in agents, sophisticated security scans in the so-called ‘Boss Room,’ and precise loading procedures, all orchestrated to make the journey as smooth as possible. Despite the complexity, Emirates keeps it a seamless operation thanks to cutting-edge technology.

Handling the Unexpected with Expertise

Even with the best of planning, sometimes baggage doesn’t make the flight. The cause for delays ranges from damaged tags to a suitcase taking a tumble on fast-moving belts. Emirates spots and resolves these issues promptly. A passenger’s connecting flight sometimes experiences unavoidable delays, but Emirates ensures the next available flight carries the delayed bags.

The airline uses advanced systems like the Baggage Handling System, Baggage Reconciliation System, and Emirates Bag Connect to track and manage luggage. This tech works hand-in-hand to keep bags moving. Travelers get real-time updates on their bags via the Emirates app and website.

A Benchmark in Baggage Reliability

At its Dubai hub, Emirates’ mishandling luggage rate is a mere 1.3 per 1000 passengers. That is significantly lower than the industry average. If bags miss take-off on international flights, 91% reunite with their owners within 72 hours.

The Secret to Emirates’ Baggage Handling Success

Emirates credits its success in baggage handling to substantial investments in specialized software that oversees the luggage journey. The airline is committed to innovation and excellence. Over the past twenty years, Emirates has refined its operations, including regular training for its team in Dubai and globally. This education spans virtual and manual lessons in various systems, processes, and customer service excellence.

As the world’s largest international airline, operating from one of the busiest hubs, Emirates ensures its collaboration with dnata, Siemens technology, and Dubai Airports is all about giving customers and their luggage the experience of ‘flying better.’


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